Privacy Policy

Plan Research is committed to protecting the privacy of clients and visitors to our website. Plan Research has established this privacy policy to explain what personal information we collect, and how it is used.

Plan Research does not sell database information under any circumstances, and we do not share information without prior consent, except as compelled by law.

1.0 What information do we collect and why?

1.1 Under the requirements of the Data Protection Act 2018, we:

  • only collect information we need for a specific purpose;
  • keep it secure;
  • ensure it is relevant and up to date;
  • only hold as much as we need, and only for as long as we need it; and
  • allow the subject of the information to see it on request.

1.2 Plan Research will not collect any personal information about individuals except when specifically and knowingly provided by those individuals. Examples of the information collected on the website include name, e-mail address and phone number. Examples of information collected on the company database include name, address, email address and phone number.

1.3 We will use this information to:

  • verify your identity (for example, when you call or email)
  • customise the service we provide to you
  • anticipate and resolve any problems with services supplied to you
  • carry out market research and surveys
  • send you our newsletter, if this is requested by you

1.4 We may collect any personal information provided by you to us through the company web site, on the telephone, through your e-mail or other communications with us. Certain information is collected automatically, as described later in the privacy policy.

1.5 Although we do not make it compulsory for you to give us every item of information we ask for, the more information you volunteer (and the more accurate it is), the better we can tailor our services for you.

2.0 Information gathered by the Plan Research website

For visitors to our website, we temporarily log standard technical information, such as the numerical Internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; and the Internet address of the website from which you followed a link to our site. This information is kept to assist Plan Research in diagnosing technical problems and defending against cyber attacks on the site, for example from spammers.

3.0 Disclosure of your information

Plan Research will not disclose voluntarily provided details to third parties or use the information in any other way without prior consent. We will not disclose any personal information without your permission unless we are legally obliged or entitled to do so (for example, if required to do so by court order, or for the purposes of combating fraud or other crime).

4.0 Updating or removing your information

4.1 We aim to keep our information about you as accurate as possible. You may choose to correct, update, or delete the database information you have submitted to us. You can do this by obtaining a copy from Plan Research of the information we hold about you on our computer and in some manual filing systems. This is known as the right of subject access (Data Protection Act 2018).

4.2 Furthermore, if we inadvertently collect more personal information than intended, we endeavour to delete the extraneous information.

5.0 Security

We have implemented technology and policies to help safeguard your privacy from unauthorised access and improper use. We will continue to monitor and update security measures as new technology becomes available.

6.0 Changes to our privacy policy

The Plan Research privacy policy may be updated from time to time. The latest version of this policy will be made available at: